Consumer behaviour

Author:
A. Brink; M.C. Cant; S. Brijball
Format:
Softcover

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Consumer behaviour

Short description

Consumer behaviour is a dynamic field, which, increasingly, is influencing business. It is also a fascinating subject.

Long description

Consumer behaviour is a dynamic field, which, increasingly, is influencing business. It is also a fascinating subject. Not only does it have critical implications for areas such as marketing, public policy and ethics – issues that affect business decisions – but it also helps us understand ourselves - why we buy certain items, why we use them in certain ways, and how we dispose of them. Consumer behaviour is an essential component of both marketing and industrial psychology courses. Consumer behaviour has been specifically written to meet the needs of southern African universities, universities of technology and private colleges. While providing the student with a thorough theoretical grounding, the book moves swiftly into southern African marketing and business scenarios, and focuses on current and future issues, both nationally and internationally.

Product details

Editor:
Michael Cant; Annekie Brink; Sanjana Brijball
Publisher:
Juta Legal and Academic Publishers
ISBN:
9780702171253
Publication date:
January 2006
Length:
245mm
Width:
168mm
Edition:
2nd ed
Pages:
288
Illustrations:
tables & charts
Readership:
Undergraduate
Prescribed at:
UNISA 2012
Subject / Course:
MND204T

Table of contents

  • Introduction to consumer behaviour
  • creating market value for consumers
  • market characteristics
  • culture and subculture
  • reference groups and social class
  • personal characteristics
  • customer perception and learning
  • customer motivation' customer attitudes
  • personality and self
  • concept
  • market segmentation
  • the consumer decision
  • making process
  • family decision
  • making
  • organisational buying behaviour
  • consumer loyalty
  • building relationships with customers
  • e
  • Commerce and its value for customer behaviour

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