Every Manager's Desk Reference

Author:: Alpha Books; The Editors at Alpha Books
Format:: Softcover
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Short description

Providing self-contained how-to sections, this reference guide includes contributions from leading experts in the fields of managing organizations, marketing, stress and time management, and customer service.

Long description

A comprehensive management handbook for new managers covering all the skills they need for success. It includes various authors who are experts in their fields of management, presentations, marketing, customer service, stress and time management, project management, and leadership.

Product details

Publisher:: Alpha Books
ISBN:: 9780028642680
Publication date:: January 2002
Additional format:: Paper Text
Length:: 231mm
Width:: 152mm
Thickness:: 67mm
Weight:: 1715g
Pages:: 1344
Readership:: General; Professional & scholarly

Introduction. 1. Stress Management. The Toxic Workplace. Managing Office Stress. Stress at Home. Getting Sleep, Staying in Balance. Curbing Procrastination. The Stress of Information Overload. Taking the Stress Out of Travel. The Time/Money/Stress Connection. 2. Time Management. Understanding Time Management. Shaping Your Future. Avoiding the Tyranny of the Urgent. Scheduling for Results. Getting Organized. Managing Your Desk and Office. Surviving Information Overload. Taming Technology. Keeping Interruptions to a Minimum. Multiplying Your Time Through Delegation. Avoiding the Time Traps. Managing Time on the Road. 3. Getting Organized. Easy Organizing Basics. Finishing a Day's Work in Advance. Using High-Tech Tools and Software. Organizing Your Office. Managing Your Computer. Going on the Road. Working at Home. 4. Motivating People. What Motivates People? Take Care of the Basics. Providing a Great Environment. Giving Them What They Need to Succeed. Go Team! Throw a Party! Give a Gift. Getting Out of the Office. Just Go Home! Recognizing Achievement. Involving People in Innovation. Providing Challenge. Share the Success! 5. Leadership. What Is Leadership? The Traits of a Leader. Leadership Styles. Communicating as a Leader. Successful Speeches and Presentations. Managing Performance. Improving Your Team. Worst Leadership Mistakes. Nonstandard Techniques. Avoiding Micromanagement. Transformational Leadership. Troubleshooting. Nurturing and Mentoring. Women in Leadership. Young or Minority Leaders. Where to Find Help. 6. Organizational Management Basics. Organizing Your Staff. Managing Your Budget. Staying Focused Amidst Change. Streamlining Business-Specific Processes. 7. Hiring Employees. Analyzing the Position. The Resume. References. Testing. 8. Conducting a Job Interview. Interview Models. Structured Behavioral Interviewing: Part 1. Structured Behavioral Interviewing: Part 2. Controlling the Interview. Navigating the Legal Minefield. Active Listening Skills. Conducting the Interview. Critique and Fine-Tune. 9. Improving Employee Performance and Development. Improving Performance. Encouraging Employee Development. Striving for Employee Satisfaction. Compensating Employees. 10. Conducting Performance Appraisals. Improving Communication. Looking at Sample Questions. Three Approaches to Performance Appraisals. Preparing for the Meeting. The Meeting. Gaining Your Employees' Trust. Forging Agreements. Feedback Systems and Recognition Programs. You Can't Win 'Em All. Pulling It All Together. 11. Effective Business Presentations. Become an Effective Speaker. Define the Central Message. Know Your Listeners. Energy for Effectiveness. Eye-Contact Communication. Gather Your Evidence. Organize Your Material. Create Successful Presentations. Interact with Audiences. Make It Simple. Banish Those Butterflies. Dealing With the Details. Ten-Point Presentation Primer. Handling Questions and Answers. One-to-One Presentations. Listening. Mastering the Media. Continuous Improvement. 12. Creating Effective Visuals. Visual Aids. Presenting Your Visuals. 13. Running Effective Meetings. Effective Meeting Basics. Types of Meetings. Is This Meeting Necessary? Planning Your Meeting Strategically. The Importance of Environment. Preparation Time. The Mechanics of Facilitation. The Art of Facilitation. Pacing the Meeting. Creating Group Memory. Meeting Outcomes and Follow-Up. Handling Common Problems. Out of the Boardroom. Unusual Means to Create Successful Meetings. Meetings Without Meeting. 14. Business Writing. Effective Business Writing Matters. Start with a Purpose in Mind. Framing Your Thinking. The Opening Is the Bottom Line . Give Your Reader Sufficient Background. Making Your Recommendations or Conclusions. Providing Rationale for Your Recommendation. Add Information as Needed. Specify What Should Happen Next. Outline Your Thinking. Writing Business Letters. Writing E-Mail. Writing a Presentation Document. Avoid the Grammar Minefield. Style Facilitates Effective Communication. 15. Problem-Solving and Decision-Making. All Are Smarter Than One. Problem-Solving Overview. Problem-Solving Tools. Decision Methods and Implementation. 16. Project Management. So You're Going to Manage a Project? What Makes a Good Project Manager? What Do You Want to Accomplish? Laying Out Your Plan. Assembling Your Plan. Keeping Your Eye on the Budget. Gantt Charts. PERT/CPM Charts. Reporting Results. Choosing Project Management Software. A Sampling of Popular Programs. Multiple Bosses, Multiple Projects, Multiple Headaches. A Construction Mini-Case. Learning from Your Experience. 17. Customer Service. Customer Service: What's It All About? Who Are Your Customers-and What Do They Want? Your Only Competitive Advantage. Hiring a Service-Oriented Attitude. Keeping a Service-Oriented Attitude. What's Your Vision? What's Your Business? Meeting (and Exceeding) Customer Expectations. Keeping Your Customers in the Driver's Seat: Part 1. Keeping Your Customers in the Driver's Seat: Part 2. Participative Management. Service Delivery Skills and Techniques. Handling Difficult Customers. Appendixes. Glossary. Management Resource List. Sample Interview Questions. Interview Evaluation Summary. The Speaker's Notebook. Reading Financial Statements. Index.

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Every Manager's Desk Reference
Reviewed by Jacques from Kuruman, South Africa on 25 October 2010
9 of 17 people found the following review helpful:

This is an excellent book. It is a lot of reading, but believe me it is worth it, every page of it! A year ago I was appointed as branch manager at a small company. All of a sudden I had to handle a lot of things from staff problems, marketing, customer relations, management skill to time management and not to mention, stress. I bought this book and thought, why did I do this I am not the reading type person and 1300 page are a lot! I started reading the book and basicaly forced myself to read at least one section per day. After the seventh section it was not needed to force myself anymore. It took me quite awhile to finish the book but I am glad I did. Today I have my own company and I treasure what I have learned in this book. It is a must to people who want to start their own businesses and a golden guideline to people who are in senior positions. It teaches you everything your should know!

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