Improve Your Marketing to Grow Your Business

Subtitle:
Insights and Innovation That Drive Business and Brand Growth
Author:
Hunter Hastings
Format:
Hardcover

Out of stock

United States of America


Improve Your Marketing to Grow Your Business Out of stock

Long description

Improve Your Marketing to Grow Your Business provides the tools and techniques to harness the power of the Internet and innovative technologies to succeed in doing the most important job to increase top-line growth--building brand equity. This book will explain how achieving top-line revenue growth and sustaining profits will depend upon the corporate embrace of the re-engineering of marketing through new processes to unleash the power technology affords. The book begins by presenting the shift in thinking that must take place to tap into this new marketing capability, including focusing on becoming customer-centric, re-engineering the marketing function, re-thinking the marketing organization, and redesigning the technology systems. In addition, it provides a new way to think about building a customer-centric process and the metrics to measure effectiveness. The book then goes on to provide intimate insider interviews with leading marketers of major brands in major industries and companies to illustrate application and practice.The interviews and perspectives of leading executives will provide real world examples and stories of what went right and wrong in the transition to a new way to put marketing to work. In the final section, the book presents the secrets for how to get it done: Managing information, creating a culture of accountability, creating communities of practice, and empowering change agents at every level of the organization.

Product details

Contributor:
Jeff Saperstein
Publisher:
Wharton School Publishing
ISBN:
9780132331593
Publication date:
September 2007
Length:
233mm
Width:
162mm
Thickness:
23mm
Weight:
440g
Pages:
226
Illustrations:
Illustrated

Table of contents

  • Acknowledgments ...xi About the Author ...xiii Foreword ...xv Preface ...xvii Introduction...xix Part I Foundation Principles and Building Blocks of the New Marketing Capability ...1 Chapter 1 Open Your Mind to the New Marketing ...3 Growth Is Now Priority One ...3 What's New: The Trends That Are Reshaping Marketing...4 The Marketing-Led Growth Model ...9 From Function to Core Capability: The Role of Marketing Redefined ...10 Drive Top-Line Revenue Growth by Building Brand Equity ...12 Brand Building Is the Wisest Investment for Sustainable Growth...12 This Is Not Your Father's Brand Building...13 Growth as a Process Captured in Marketing Software ...14 Summary ...16 Chapter 2 Four Principles Supporting the New Marketing Capability...17 Reorient So That Customers Are the Drivers of Marketing, Not the Target ...18 Reengineer Your Marketing Processes ...22 Rethink Your Marketing Organization ...25 Redesign Your Marketing Technology: Enterprise Systems Rather Than Point Solutions...26 Summary ...30 Chapter 3 Building Blocks of the New Marketing Capability...31 What Is an Insight, and Why Is It Important? ...31 Moments of Truth ...32 Insights Generation as a Process ...34 Knowledge Management ...34 Insights-Generation Tools ...35 Value Proposition ...38 Financial Pro Forma ...38 Summary ...39 Chapter 4 Translating Insights into Innovation for Brand Financial Growth ...41 Cheryl Perkins ...47 Summary ...57 Chapter 5 Measuring Consumer Engagement ...59 A New Industry Standard of Measuring Effectiveness and Efficiency of Customer Engagement ...62 Summary ...68 Part II Dispatches from the Leading Edge of the New Marketing...69 Chapter 6 Integration of Technology and Marketing...71 From Backwater to Mainstream: Why IT Hasn't Served Marketing Well to Date...72 Transforming a Financial Services Brand with a New Marketing and Technology Platform...78 Jim Garrity and Bob DeAngelis ...81 Chapter 7 Open Innovation and New Product Development Through Communities of Practice...89 Larry Huston ...90 Bill Veltrop...97 Chapter 8 Brand Building Through Global Brand Growth...99 The Globalization of Jack ...101 Mike Keyes...102 Chapter 9 Growth Through Brand Portfolio and Risk Management...113 The Mission of the Brown-Forman Portfolio ...114 Super-Premium Margins: The Key to Portfolio Management ...115 The Portfolio Return on Investment from Brand Renovation ...116 The Scientific Method of Resource Allocation ...117 Case in Point: Jack Daniel's in China ...118 The Role of Leadership: Owsley Brown and Resource Allocation Modeling...120 Brand Value ...121 Business Process and Technology Are Key to Brand-Building Success ...122 The Role of the Marketing Function ...123 Chapter 10 Insights-Led Brand Building in Technology...125 Peter Boland...127 Summary...137 Chapter 11 Marketing Knowledge Centers...139 What Is a Marketing Knowledge Center?...140 An MKC Can Help Solve Problems ...141 What Is the Value of an MKC? ...142 Four Types of Marketing Knowledge ...142 How to Best Manage Knowledge ...143 Focus: Gillette Global Marketing Resource Center...145 Marci Sapers ...145 Chapter 12 The New CMO ...153 The Marketing and IT Functions Merge: Chief Marketing Officer ...153 Focus on Hyatt: Tom O'Toole ...156 Part III How to Get It Done ...167 Chapter 13 Managing Information ...169 Streaming Marketing Information to Be Agile ...170 Collaboration and Continuous Improvement ...173 Knowledge and Information as Input...175 The Role of Technology in Facilitating the Capitalization of Knowledge...176 Summary...178 Chapter 14 Metrics and Building the Culture of Accountability ...179 The Culture of Accountability ...181 The Attitude of Accountability ...181 For What Should Marketing Be Accountable?...183 Measuring Marketing Results for ROI...185 The Correlation Between Attitudes and Behavior Has Been Proven ...186 How We Can Track Marketing's Effect on Attitudes and Behavior ...187 New Technologies for Marketing Accountability ...187 Putting the New Marketing Accountability to Work ...189 Influence Each Touch Point to Improve ROI ...190 Summary...192 Chapter 15 Communities of Practice for Consumer Connection and Open Innovation ...193 Larry Huston, COP Defined...194 Partnership with the Consumer ...196 The Power of Cross-Functional Teams and COPs ...196 Mike Keyes, Communities of Practice: Taking Lynchburg on the Road ...198 Building a Value Network ...199 Preserve Peasant Wisdom, Yet Break Down Walls ...199 Mike Keyes, Rural Images ...200 The More Knowledge You Have, the More You Realize How Much More You Need to Know ...200 Summary...200 Chapter 16 Empowering Change from the Top Down ...201 Tom Falk...202 Push Growth Boundaries Beyond Traditional Limits ...203 Create the Ability to Develop and Apply Insights ...205 Apply Positive Risk Management...209 Get the Insights to Market Quickly ...210 Leading the Way to Breakthrough Growth...211

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Improve Your Marketing to Grow Your Business

Improve Your Marketing to Grow Your Business

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