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Managing Hotels Effectively

Subtitle:
Lessons from Outstanding General Managers
Author:
Eddystone C. Nebel
Format:
Hardcover

Was:R1,428.95
Now:R1,200.95
eBucks:eB12010

United States of America

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Managing Hotels Effectively

Short description

Covering the fundamentals of hotel management, this work provides hospitality professionals with the theories, background, and practical skills they need to be successful general managers. It is based on interviews with 53 general managers from hotels of varying size and management approach.

Product details

Publisher:
John Wiley & Sons
ISBN:
9780471289098
Publication date:
August 1991
Length:
243mm
Width:
194mm
Thickness:
25mm
Weight:
907g
Pages:
464
Illustrations:
77halftones, 29line drawings
Readership:
Tertiary education; Professional & scholarly

Table of contents

  • The Environment of the Hotel Business
  • Service, People, and Profits in the Hotel Business
  • An Overview of Strategic Planning
  • Planning in Hotels
  • Hotel Organization
  • Coordinating the Activities of a Hotel
  • Hotel Staffing
  • Motivation
  • Communication in Hotels
  • Leading People
  • Leading Organizations
  • An Overview of Controlling Hotel Operations
  • Controlling Results
  • Hotel Revenues and Costs
  • Control
  • Getting Employees to Do Things Right and to Do the Right Things
  • The GMs' Background and Personal Characteristics
  • The Day
  • to
  • Day Activities of Outstanding Hotel Managers
  • Appendix
  • Index

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Managing Hotels Effectively

Managing Hotels Effectively

Was:R1,428.95
Now:R1,200.95
eBucks:eB12010
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