Short description
Prof Mike Pycraft and his team have adapted Operations Management in response to a demand from lecturers using the first Southern African edition.
Long description
Mike Pycraft and his team have adapted Operations Management, 5th edition in response to a demand from lecturers using the first Southern African edition. Retaining its accessibility and carefully developed pedagogical approach, with its focus both on theory and practical application, the adaptation reflects operations management in Southern African enterprises, yet maintains a global perspective.
Table of contents
Chapter 1: Operations Management
Chapter 2: The strategic roles and objectives of operations management
Chapter 3: Operations strategy
Chapter 4: Process design
Chapter 5: The design of products and services
Chapter 6: Supply network design
Chapter 7: Layout and flow
Chapter 8: Process technology
Chapter 9: Job design and work
Chapter 10: The nature of planning and control
Chapter 11: Capacity planning and control
Chapter 12: Inventory planning and control
Chapter 13: Supply chain planning and control
Chapter 14: Enterprise resource planning
Chapter 15: Lean operations and JIT
Chapter 16: Project planning and control
Chapter 17: Quality planning and control
Chapter 18: Improvement
Chapter 19: Failure and prevention
Chapter 20: Managing improvement – the TQM approach
Chapter 21: The operations challenge
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