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Quality Management for Organizational Excellence

Subtitle:
Introduction to Total Quality
Author:
David L. Goetsch
Format:
Trade paperback
Edition:
International ed of 7th revised ed

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United States of America Usually within 17 working days.
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Long description

This practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity -- thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial people aspects of quality). Direct and straightforward, it links big picture theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

Product details

Publisher:
Pearson Educacion
ISBN:
9780132870979
Publication date:
January 2012
Length:
276mm
Width:
216mm
Weight:
874g
Edition:
International ed of 7th revised ed
Pages:
480

Table of contents

  • Part I: Philosophy and Concepts 1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence 2. Quality and Global Competitiveness 3. Strategic Management: Planning and Execution for Competitive Advantage 4. Quality Management, Ethics, and Corporate Social Responsibility 5. Partnering and Strategic Alliances 6. Quality Culture: Changing Hearts, Minds, and Attitudes 7. Customer Satisfaction, Retention, and Loyalty 8. Employee Empowerment 9. Leadership and Change 10. Team Building and Teamwork 11. Effective Communication 12. Education and Training 13. Overcoming Politics, Negativity, and Conflict in the Workplace 14. ISO 9000 and Total Quality: the Relationship. ISO 9000: the International Standard for Quality Management Systems Part II: Tools and Techniques. 15. Overview of Total Quality Tools 16. Problem Solving and Decision Making 17. Quality Function Deployment 18. Optimizing and Controlling Processes Through Statistical Process Control 19. Continual Improvement Methods With Six Sigma, Lean, and Lean Six Sigma 20. Benchmarking 21. Just-in-Time Manufacturing 22. Implementing Total Quality Management Index

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