It's been said that 'What we can't communicate controls our life.' If that's true, then this book will free you. It is one of the most liberating, empowering and practical topics I've seen addressed in a decade. And Susan Newman does a masterful job bringing it home.
Joseph Grenny, New York Times bestselling coauthor of Crucial Confrontations
A leading psychologist teaches you how to wield the power of no and banish the disease to please forever
The Book of No teaches you how to say no to just about anybody--and everybody--friends, family, bosses, and co-workers--without starting your guiltmeter running. Insights and tips help you understand why you have trouble saying no and move beyond what ranges from mildly annoying to a crippling inability. It inoculates you against the Yes -disease and offers the courage to refuse and the knowledge and know-how to remain steadfast in that decision in the face of another person's power, influence, bullying, or disappointment--whether real or perceived.
Newman, a social psychologist and teacher (Rutgers Univ.), maintains that the more comfortable people are with saying no, the more they will be able to move toward their own goals and live calmer, more fulfilling lives. She dissects 250 common people-pleasing situations with friends, at work, in the family, or with really difficult people and provides the right words to get out of the situation. Newman's book is well written and sure to help. Strongly recommended for all libraries. -- Library Journal