The second edition of Business and Office Administration updates its bestselling predecessor and includes revised and expanded sections on recent technological innovations such as electronic communication and new methods of telecommunication.

Additional topics like video- and teleconferencing have been added, while existing areas such as management functions have been revisited, to offer a stronger base for management studies. The book also features an entirely new chapter about purchasing and selling documents.

This edition has an interactive style which facilitates learning through self-assessment tasks and consolidation activities. It can therefore be used successfully by both contact and distance learners.

Business and Office Administration 2^nd edition  follows an outcomes-based approach, and the methodology implies that learning outcomes inform the content and the assessments for each chapter. The outcomes themselves incorporate the skills and knowledge defined for office professionals, such as administrative and management assistants, personal assistants and secretaries.

Publisher:

Heinemann Publishers (Pty) Ltd

ISBN:

9780796212559

Publication date:

October 2004

Edition:

2nd ed

Pages:

320

Introduction; Economic structures; Industrial sectors; Ownership; Financing/ banking; Stock markets; International trade; Insurance

The office environment:

Introduction; The administrator’s duties; Personal attributes and self-awareness; Goal setting; Self-motivation; Stress management; Utilising time effectively; Front office duties; Services rendered by the Post Office, Postnet and courier services; Mail management (handling); Records management; Meetings

Financial record keeping:

Introduction; Buying and selling; Documentation; The petty cash book; The wages and salaries journal