Spoken, written and visual communication for business using a holistic, skills-based approach. Includes formats for letters, e-mails and proposals, as well as pointers on handling unique and often unpredictable situations. An ideal textbook as well as a valuable reference for professionals in the workplace.
Communicating @ work deals with the complexity of communication in today’s multicultural and technological environment where job-seekers need to be communicatively competent, mobile, entrepreneurial, innovative and well connected.Communicating @ work has a conversational, accessible style. It not only covers formats for letters, e-mails, reports and proposals, but uses a holistic, skills-based approach to explain how to handle unique and often unpredictable situations in the workplace successfully. Examples, margin comments and provocative chat-room topics elaborate on concepts and offer down-to-earth guidance on everyday business communication transactions and conduct. The second edition includes a new chapter on writing know-how and an ‘e-chat’ discussion forum to encourage networking and debate. Topics include the following:Individual, group and impromptu presentationsActive listening, perception and interviewing skillsConflict handling and decision-making strategiesInvestigation, feasibility and audit reportsProposals, business plans and corporate CVsNon-verbal cues and body languageVisual/graphic aids, Web design and usabilityCommunicating @ work’s comprehensive coverage of spoken, written and visual communication for business makes it an ideal textbook as well as a valuable reference in the workplace for professionals.Terri Grant heads up the Professional Communication Unit (PCU) in the School of Management Studies at the University of Cape Town (UCT), where she teaches students in both the commerce and science faculties. She also consults privately in business and industry, combining academic research findings with hands-on commercial experience. Rea Borcherds is an ex-director of the PCU and is currently a trainer and executive coach, equipping individuals and teams with the communication skills essential in today’s workplace. "The book … achieves a balance between the demands and effects on communication of the enormous recent advances in technology and tried and tested communication principles …" Melissa Steyn, Director of iNcudisa, Intercultural and Diversity Studies of Southern Africa"The personal approach gives it a refreshing informality and immediacy …"Mauveen Gomes, lecturer, University of Cape Town"The content is rich and fascinating."Marilyn Honikman, Media and Marketing Consultant
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