Make it fresh and beautiful!
Our grower and preferred florists will use only the freshest flowers, and will make
substitutions depending on seasonal and regional availability. Therefore an exact
replica of any of the designs shown is not always possible and cannot be guaranteed.
You are however assured that, should certain flowers be unavailable at the time
of the order, the nearest equivalent will be used paying careful attention to overall
shape, size, style, and color combinations.
In the unlikely event that the order delivered does not meet your expectations,
kindly phone customer support on 011 287 8207.
No Additional Delivery Fee! What you see is what you pay.
While we will certainly attempt to accommodate same day delivery requests these
cannot be guaranteed. kalahari.com will start processing your order when we receive
the payment. Delivery is guaranteed within two business days after payment confirmation.
Monday - Friday
1- 2 working days delivery
2 working days delivery
Saturday and Sunday
Orders can be delivered on Tuesday
We cannot guarantee a specific delivery time, although we will make every effort
to fulfill your request. These delivery parameters apply to earliest deliveries
only. Other delivery days can be specified on checkout.
- no deliveries on public holidays
- no Monday deliveries on cakes and cupcakes
- boxed roses - delivered Tuesday to Friday only, no same day deliveries
To ensure that delivery takes place as you have requested please ensure that the
address you have provided is as complete as possible and that a contact
number has been provided for the intended recipient.
Certain delivery destinations would require additional detail:
Delivery to a Business
- Name of the recipient
- (Telephone extension number if available)
- Office No/Department
- Floor No/Division
- Company/Building Name
Delivery to a hospital
NB: Please note that ALL floral deliveries to hospitals must be in a vase or container.
Hospitals will not accept bouquets/bunches of flowers not in a container.
- Name of the patient
- Patient's Ward/Room number
(Please check to see whether the patient is likely to be discharged before scheduling
Delivery to Hotel
Room number and check-in date and time (if not already checked in) and check-out
Delivery to a Funeral Home
- Name of the deceased, or the family's name
- Date/Time of the service
- Name of the Funeral Home
Seasonal peak times
Please refer to our Special Events Calendar for changes to delivery times around
occasions such as Valentine's Day or Mother's Day.
The large volumes of orders handled during these periods prevent us from guaranteeing
same day delivery after the cut-off time indicated clearly on the Welcome page –
please keep this in mind when placing your orders on special days and ensure you
have noted any special delivery information which will be clearly indicated in the
shopping pages of the website. For your convenience, we will always attempt to make
our cut-off times as close to the special day in question.
What can I do to make sure my delivery is on time?
The first step in ensuring a timeous delivery is to provide as complete and detailed
an address as possible. For example, for home deliveries please include the apartment
no., building name, street number, street name, suburb name and city name. Also
provide a contact number for the recipient so that if the florist is unsure of the
delivery address they can contact the recipient to confirm the details.
If I requested my bouquet to be delivered at 12pm why was it delivered at 2pm?
While we do try to fulfill requests for specific delivery times whenever possible,
we cannot guarantee that a bouquet will be delivered at a specific time. Too many
factors play a role in whether we can meet a stated time or not such as availability
of certain flowers, traffic flows etc. We do however guarantee that your bouquet
will be delivered on the day requested.
What happens when the recipient is not at home at the time of delivery?
If the recipient is not at home when the florist calls to make the delivery, they
will either: 1) leave a note on the door, requesting that the recipient should contact
them to arrange a convenient time when they may return, or 2) deliver the arrangement
to a neighbour, and leave a note advising the recipient that their neighbour has
accepted the bouquet on their behalf.
It is important to remember that normal florist delivery hours are between 9am and
6pm - early morning deliveries may be delayed somewhat if the fresh flowers arrive
late from the market.
How can I be sure that the bouquet that is delivered will be the same as the one
The florists are all required to adhere to the value and quality standards set by
Kalahari.com’s network of florists. It is possible that due to seasonal or regional
availability of certain flowers certain substitutions may be made. However the value
and quality of the arrangement will in no way be compromised.