Make it fresh and beautiful!
Our grower and preferred florists will use only the freshest flowers, and will make substitutions depending on seasonal and regional availability. Therefore
an exact replica of any of the designs shown is not always possible and cannot be guaranteed. You are however assured that, should certain flowers be
unavailable at the time of the order, the nearest equivalent will be used paying careful attention to overall shape, size, style, and color combinations.
In the unlikely event that the order delivered does not meet your expectations, kindly phone customer support on 011 287 8207.
No Additional Delivery Fee! What you see is what you pay.
While we will certainly attempt to accommodate same day delivery requests these cannot be guaranteed. kalahari.com will start processing your order when we
receive the payment. Delivery is guaranteed within two business days after payment confirmation.
| Monday - Friday |
Before 10am |
Same day delivery |
| |
After 10am |
Next working day delivery |
| Saturday and Sunday |
Orders can be delivered on Tuesday |
| Saturday Deliveries |
9am -12h00 noon |
| Monday - Friday |
Before 10am |
1- 2 working days delivery |
| |
After 10am |
2 working days delivery |
| Saturday and Sunday |
Orders can be delivered on Tuesday |
We cannot guarantee a specific delivery time, although we will make every effort to fulfill your request. These delivery parameters apply to earliest
deliveries only. Other delivery days can be specified on checkout.
Please note:
- no deliveries on public holidays
- no Monday deliveries on cakes and cupcakes
- boxed roses - delivered Tuesday to Friday only, no same day deliveries
To ensure that delivery takes place as you have requested please ensure that the address you have provided is as complete as possible and that a
contact number has been provided for the intended recipient.
Certain delivery destinations would require additional detail:
Delivery to a Business
- Name of the recipient
- (Telephone extension number if available)
- Office No/Department
- Floor No/Division
- Company/Building Name
Delivery to a hospital
NB: Please note that ALL floral deliveries to hospitals must be in a vase or container. Hospitals will not accept bouquets/bunches of flowers not in a container.
- Name of the patient
- Patient's Ward/Room number
(Please check to see whether the patient is likely to be discharged before scheduling the delivery)
Delivery to Hotel
Room number and check-in date and time (if not already checked in) and check-out date.
Delivery to a Funeral Home
- Name of the deceased, or the family's name
- Date/Time of the service
- Name of the Funeral Home
Seasonal peak times
Please refer to our Special Events Calendar for changes to delivery times around occasions such as Valentine's Day or Mother's Day.
The large volumes of orders handled during these periods prevent us from guaranteeing same day delivery after the cut-off time indicated clearly on the Welcome
page – please keep this in mind when placing your orders on special days and ensure you have noted any special delivery information which will be clearly
indicated in the shopping pages of the website. For your convenience, we will always attempt to make our cut-off times as close to the special day in question.
What can I do to make sure my delivery is on time?
The first step in ensuring a timeous delivery is to provide as complete and detailed an address as possible. For example, for home deliveries please include
the apartment no., building name, street number, street name, suburb name and city name. Also provide a contact number for the recipient so that if the
florist is unsure of the delivery address they can contact the recipient to confirm the details.
If I requested my bouquet to be delivered at 12pm why was it delivered at 2pm?
While we do try to fulfill requests for specific delivery times whenever possible, we cannot guarantee that a bouquet will be delivered at a specific time.
Too many factors play a role in whether we can meet a stated time or not such as availability of certain flowers, traffic flows etc. We do however guarantee
that your bouquet will be delivered on the day requested.
What happens when the recipient is not at home at the time of delivery?
If the recipient is not at home when the florist calls to make the delivery, they will either: 1) leave a note on the door, requesting that the recipient
should contact them to arrange a convenient time when they may return, or 2) deliver the arrangement to a neighbour, and leave a note advising the recipient
that their neighbour has accepted the bouquet on their behalf.
It is important to remember that normal florist delivery hours are between 9am and 6pm - early morning deliveries may be delayed somewhat if the fresh flowers
arrive late from the market.
How can I be sure that the bouquet that is delivered will be the same as the one I ordered?
The florists are all required to adhere to the value and quality standards set by Kalahari.com’s network of florists. It is possible that due to seasonal or
regional availability of certain flowers certain substitutions may be made. However the value and quality of the arrangement will in no way be compromised.
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