Welcome to kalahari.com's NEW and user-friendly help pages. Here you will be able to find the help you need with creating a profile, selling products and shopping online. And if you're new to online shopping, it's as easy as 123. With the latest software protecting your privacy and security concerns take the easy route and shop online with kalahari.com. Plus, with the NEW Marketplace platform launched on kalahari.com, you can now buy and sell products on kalahari.com. It allows you to buy new and used products at great prices from third-party sellers, called Sellers. It's also a great opportunity for you to start your own business by selling books, eBooks, music, DVDs & games to millions of customers who shop at kalahari.com. Here you will be able to simply upload products, choose your price, pop it in the post and receive the cash! For more information on buying a Marketplace product, click here.
Looking for help on our new eBook product range? Click here for all the help you need to download Adobe Digital Editions, search for an eBook and buy eBooks on kalahari.com!
If you're new to kalahari.com, click here to create a profile. When creating a profile on kalahari.com, it is important that you know the difference between the various profile registrations. Here is some information to help get you started:
Personal profile: This is a personal profile which has minimal registration requirements to enable you to shop online. Once the profile is created, you will be able to shop online, create wishlists and more.
Company profile: The company profile requires information about your company or business. Creating this profile allows you to shop online and manage/track your orders for finance purposes or should you need to report company expenditures. You will receive a tax invoice when creating this profile.
Seller profile: This profile creates a platform for you to start your own business! Here you will be able to simply upload products, choose your price, pop it in the post and receive the cash! For more information on registering, click here.
- Register a personal profile on kalahari.com
Register as a shopper on kalahari.com by creating a profile. If you simply wish to browse the site, subscribe to newsletters and add items to your basket or wishlist but not to checkout immediately then you can complete our quick registration process by simply entering your name, email address and password. However, if you wish to purchase products, we require a little more information about you so you will need to tick the box to complete the registration process. We'll need a contact number, delivery address and billing address in order to complete the full registration process. If you choose the quick registration option you can complete these details at any time by clicking on My profile and then on "Update my kalahari.com profile details". You will also be prompted to complete your profile during the checkout process. You can also update any of your details at any time simply by clicking on My profile. To complete the registration process, simply agree to kalahari.com's terms and conditions by ticking the box and click on "Save".
Note: Your ID number is an optional field, however, if you are a Momentum member you will be required to supply this number to receive loyalty rewards or discounts.
- Register a company profile on kalahari.com
Simply click on Register as a new customer and select Company profile or simply click here. Fill out all the necessary details on the company especially the required fields and sign up. You will then be able to browse kalahari.com and make purchases.
Note:
- VAT: All prices quoted on kalahari.com include VAT. The subtotal for all your purchases as displayed in your basket includes VAT. A breakdown of VAT and delivery charges will appear on the checkout page. If you'd like to claim VAT for your company print out the invoice from the my orders page. You will need Acrobat Adobe 8 or 9 installed on your computer, to view the invoice.
- VAT is not charged if goods bought by non-South African residents are delivered to an international address.
- You may now change your company profile to a personal profile. If you'd like to change your profile click here.
- VAT is not applicable on gift vouchers, physical vouchers, external products and subscriptions.
- Register as a seller on kalahari.com Marketplace
Already a kalahari.com customer and want to register as a seller on Marketplace? Simply use the same kalahari.com profile details to sign in and go to Marketplace to complete the registration process. At this stage you will need to fill in all the required fields which include the following:
Display name: This is your seller name that will be displayed on kalahari.com next to your listed products.
Legal business name: This is the name under which your company is registered. This field is optional and only required if you are selling as a business.
ID number / Passport number / Company registration number: We require one of these numbers to authorize your seller profile.
VAT Registration number: Kindly fill in this number if applicable.
Mobile number / primary phone number: This number is required if it differs from your kalahari.com profile and at least one of these numbers is required.
Establishment Address: This address should correspond to the permanent business location where your company conducts its primary operations or your primary place of residence.
Deposit method: This is the South African bank account to which your funds earned whilst selling on kalahari.com will be disbursed. Your bank account may be a business or personal account. Please note, for security reasons, each time you change this information we will verify the account information with your bank. This verification process ensures that the information has been correctly captured. If this account information is not accurate we will not be able to verify it and will not be able to disburse funds to you. At this stage you may use existing details or you can capture new details.
Charge method: If you have authorised a refund to be paid to your buyer, kalahari.com will first attempt to process the refund against your seller account. If there are insufficient funds available in this account to cover the refund, kalahari.com will require an additional mechanism to process this refund. At this stage you can select to provide either bank account or credit card information. If you'd like to edit this information you may go to manage profile.
Sign up for newsletters
If you would like to subscribe to our newsletters to be updated on our fantastic promotions and offers you can personalise your profile by checking the newsletters you are interested in. Click on "Save" when you're done.
Browse site
Once you've registered your profile and signed in, start browsing kalahari.com. Use the navigation bars (top and left toolbars) or simply search the product you'd like to buy. With millions of products in the books, eBooks, music, DVDs, games, electronics, 24hr delivery and more shops you'll be sure to spoil your family and friends for every occasion on the calendar. And if you're stuck for gifting ideas, visit the gift shop for the perfect gifting solutions! Plus with kalahari.com Marketplace, you now have more buying options at cost effective prices! Make sure you take note of the delivery times of your products before you add them to your basket. Start now by clicking here.
My basket
Once you're certain of a product that you want to buy add it to your basket. You can add as many products as you'd like because
your basket stores all the products that you've chosen whilst shopping online. If you'd like to add kalahari.com Marketplace products
to your basket, please take note of the ‘Seller:’ section, colouring and icons used to differentiate between kalahari.com and
Marketplace products. These products will be shipped differently in separate parcels according to the delivery address you used
and delivery method.
Note:
- If you've purchased kalahari.com products(excludes Marketplace products), delivery time is calculated according to the parcel item with
the longest delivery time. This simply means that each parcel in your order has its own delivery time and the entire order will only be
complete when all parcels have been invoiced.
- You will need to place multiple orders for item quantities over 500. This simply means that you may place an order for 100 products
with quantities of 5 for each product to total the basket limit of 500.
Click on my basket to view your basket.
Once you’re happy with the products and quantities that you want to buy, you can enter the checkout process by clicking on the "To checkout"
button.
Check out
1. Delivery:
Select delivery address: To ensure that we deliver your product(s) to the correct location you need to specify the delivery address for the
entire basket, as well as a delivery method for each parcel (if the option is available). If you already have addresses in your profile they
will be displayed at the top and you can select the applicable address. You can also edit existing addresses and add a new address with the
provided links.
If you don’t have an address associated to your profile an address form will be displayed that must be completed to continue with the
checkout process. Note that if you havekalahari.com and Marketplace parcels in your basket, existing addresses that are not valid for
Marketplace products will not be displayed. To ship parcels to different addresses you will haveto remove some of the products and run
through the checkout process multiple times. To remove products in the checkout process, click on the Basket icon in the top progress bar,
or the Back to basket link at the bottom of the page.
Select delivery method for each parcel: kalahari.com and Marketplace products aresplit into separateparcels depending on the type of
product:
- Seller: kalahari.com – physical products ordered from kalahari.com that will be shipped to your specified delivery address.
- Seller: kalahari.com – Pre-order – each pre-order will be in a separate parcel as the product is not yet available for dispatch.
- Seller: kalahari.com – eVoucher – eVouchers will be emailed to the specified email address as soon as payment has been processed.
Delivery charge not applicable.
- Seller: kalahari.com – eBook – eBooks and eMagazines will be in separate parcels and available in the LibraryBox as soon as payment has been processed. Delivery charge not applicable.
- Seller: Marketplace seller name – each Marketplace product will be in a separate parcel with an associated delivery charge per parcel.
Note that you need to select the default delivery method for each parcel – follow the blue arrow to see the delivery options. If you
cannot choose a delivery method it will automatically be selected, or not available e.g. eVouchers, eBooks and certain Marketplace products
where the seller can choose the available delivery method).
Confirm that you are happy with the parcel(s), note the subtotal, delivery cost and order total at the bottom of the page and click
Proceed to continue to the next step for payment.
2. Payment
Select account credit, vouchers and loyaly rewards (optional): the first section on the payment page allows you to redeem available
account credit or vouchers (if available) against your order to reduce the amount that you need to pay. You can also earn loyalty
rewardsora discount if you are a member of the available rewards programmes.
- Account credit: if you have credit associated to your account you can redeem this by clicking on the Redeem it button. This amount will be subtracted from the order total
- Vouchers: Use the checkbox to expand this section if you want tolink a voucher orview existing vouchers linked to your account. To redeem a voucher select the applicable entry and clickRedeem it.For more information click here
- Loyalty rewards: Use the checkbox to expand this section and earn loyalty rewards or a discount from any of the available loyalty partners. Select the programme, fill in the required information and click on Earn it. You can also remove the loyalty partner by clicking on the link provided. For more information click here
Note that Vouchers and Loyalty programmes are note available for Marketplace products.
Select payment method: choose one of the available payment methods by clicking on the type of payment and then specify the required
information. Additional help is provided in each section, for more information on payment methods please
click here If you have Marketplace products in your basket you may only use Credit card (including PayU)
or eBucks as payment method.
Order summary and Delivery address: You will note these two sections on the right-hand side of the page and you can use these to
confirm the products in your basket (including product and delivery cost) as well as the address that you selected in the previous steps.
If you want to make any changesyou can use the top progress bar to return to any of the previous steps.
At the bottom of the page you will seethe final cost breakdown of your order including account credit or vouchers redeemed against
this order. Click on Pay now (or continue to place Place order if no money is due by clicking on ‘Pay now’) to complete the order
process. You will be directed to the Order confirmation page
Tips:
- Check that you have the correct delivery addresses.
- Read the Terms & Conditions properly.
3. Order confirmation
Your order number will be displayed on the order confirmation screen and you will receive the same information shortly via email to the email address associated
with our kalahari.com profile. Take note of the parcel numbers that are listed in the email as you will need to quote it to track your parcels or
should you need to contact customer support.
If you have selected a payment method that still requires an action from your side, e.g. EFT, eBucks, Autopay please read the instructions on screen to complete the
payment. Your order can only be processed once we have received the payment.
Note: Your delivery time for kalahari.com products is calculated according to the parcel item with the longest delivery time. This simply means that each parcel in your order
has its own delivery time and the entire order will only be complete when all parcels have been invoiced.
You can view the details of any parcels you have placed by clicking on my orders. Every order is referenced by an order number and every parcel within your order (if multiple parcels have been dispatched) has its own parcel reference. To view uncompleted orders, click on "Show uncompleted". Alternatively you can search for an order using the order number, parcel number or by selecting a date range. Once you have clicked through on an order, you will see all your parcels as well as all the information pertaining to each one, e.g. discounts, vouchers, credit applied. You will also have access to information pertaining to whether you've earned loyalty or partner discounts and whether a voucher was used on a particular parcel. If parcels have already been dispatched, you can confirm the date of delivery, or view an estimated date of arrival. If you've added kalahari.com Marketplace products to your basket your basket will be split, please take note of the icons used to differentiate between kalahari.com and Marketplace products. These products will be shipped differently in separate parcels according to the delivery address used and delivery method. If you'd like to view your Marketplace parcel, click on the parcel number.
Note: If you have made any changes to orders that have not entered the delivery process, these changes may affect the estimated delivery date for your order.
kalahari.com offers you two methods of delivery: Post Office or door-to-door delivery. If you have chosen post office delivery you will receive a tracking number. Please visit http://otdlms.onthedot.co.za/lmsweb/Tracking.aspx to track the status of your package. Simply input the tracking number and all the details of your package will be displayed. Think you can do it yourself now? Click here.
If you've ordered a kalahari.com Marketplace order, you will need to go to my orders. The tracking number will display on the my orders page. Check for your parcel number and see the status of your order, it should state 'ready to ship'. Once the seller has shipped the item, it will state 'dispatched' and you will receive an email notifying you of the dispatch date. If you do not receive your order, you will need to contact the customer support centre on 0861 kalahari (0861 525242) and +27 21 468 9200 or contact us.
There are various statuses that apply to your entire order during the delivery process. These statuses are listed below which are distinguished between an entire order status and per product statuses:
Entire order status:
Verifying payment – this applies to eBucks members which simply means that your order is on hold as we are awaiting confirmation of payment from eBucks which should take about 15 minutes.
Pending cancellation – if we are awaiting payment confirmation from eBucks your order will be placed on hold and pending cancellation which may take longer than 15 minutes to process.
Awaiting payment – your order has been placed on hold as we are awaiting confirmation of payment. If you have paid via bank deposit it can take between 2-5 working days before the money reflects on our system. Orders placed for delivery within 24hrs will therefore not be processed as a result of this delay.
New order – this simply means that we have received your payment.
Being processed – we have placed your order with our suppliers. Kindly check the status per product.
Cancelled – your order has been cancelled and an email will be sent to the email address associated with your kalahari.com profile.
Ready to pack – all items are in the kalahari.com warehouse and ready to be packed.
Dispatched – your order has been collected and is on its way to you.
Per product status:
Ordered from supplier – we have placed your order with our suppliers and will receive confirmation shortly.
New order – this simply means that we have received your payment.
On pre-order – this product has not become available as yet. Kindly check the product page for the expected date or contact us.
Cancelled – this product has been cancelled from your order and an email was sent to the email address associated with your kalahari.com profile.
Item(s) Received – item has been received from the supplier.
Ready to pack – all items are in the kalahari.com warehouse and ready to be packed.
Dispatched – your order has been collected and is on its way to you.
If you'd like to have two or more orders delivered together, please contact us or phone customer support on 0861 kalahari (0861 525242) and +27 21 468 9200 to do so.
Tip: Make sure that the orders have not entered the delivery process!
If you have credit available, it will display on your account. Click on 'Redeem it' to apply this credit to your basket. Once you've applied credit to your basket, you will also have the functionality to undo the credit applied. To ensure that your credit has been applied to the correct parcel, you may check the order summary at the bottom of your basket page. If you have multiple parcels, please note that credit will be applied to the parcels starting with the shortest delivery time. E.g. electronic delivery e-vouchers, then 24hr delivery parcels and then parcels with 3 day delivery times, etc
Note: Only the full credit amount can be applied to your basket.
Click here for how to request a refund of credit on your profile
Simply go to my orders and click on the order number. Products displaying an items received status can be shipped now by clicking on the ship available items now link, this will send all products in this status into a separate parcel with a delivery note. Products remaining in this order will be delivered when available and you will only be invoiced once the entire order is complete.
Note: You will need to pay additional delivery costs should either of your parcels drop below R250. If this occurs, a link will display the following: ship available items now - will incur additional delivery cost. Once you click on this link, you will then be taken to the contact us page where a prioritized email will be sent to customer service. One of our contact centre agents will contact you to arrange for a credit card payment for this additional delivery amount. Unfortunately we can only accept credit card payments.
If you've forgotten to make a gift order and your order status allows for it, simply go to my orders and click on the order number. Check the tick box and fill in the fields required. Your gifting information will then be displayed. Here you can fill in the recipient's email address, write a special message and even choose an alias for yourself if you wish to stay anonymous. Note: You may not select the gift option when purchasing eBooks.
Your gift information can be edited if the fields display in an editable format. Simply update the details and click on save, to capture the new gift details. If you've forgotten to include a message or need to edit the recipients email address then you may do so on the my orders page.
Simply go to my orders and click on the order number. Select from the drop down of saved delivery addresses or edit the existing address. You may add a new address but note that this address cannot be saved to your address book. If you would like to add it to your address book you can do so by going to your address book and simply add the new address. At this stage, you may also change the delivery method from PO Box to a street address and vice versa. You can also edit your international delivery address to same country for international delivery.
In the following instances your address will not be editable, kindly contact customer support on 0861 kalahari (0861 525242) and +27 21 468 9200 or contact us if you:
- incur a delivery cost or if you would like to collect your order and therefore do not pay delivery.
- need to change your international delivery address to another country.
- need to change delivery to kalahari.com book project.
Simply go to my orders and click on the order number that you would like to cancel. At this stage you may cancel the entire order by clicking on cancel or cancel specific products from the order. You cannot part cancel multiple quantities of an item, kindly contact our customer support centre on 0861 kalahari (0861 525242) and +27 21 468 9200 to do this. You may only cancel orders if the status is: verifying payment, awaiting payment, new order or being processed. Products can be cancelled if the product status is: new order, ordered from supplier, or item(s) received.
When you cancel a product or order you will be reimbursed according to your method of payment:
- Credit card - When using a credit card (including PayU), the amount of your order is immediately deducted by kalahari.com. If the entire order is cancelled the full amount will be refunded to your credit card within 24 hours. If you have multiple items in your order and one is cancelled, the value of the individual item will be refunded to your credit card. Subsequent item cancellations will be refunded as credit to your kalahari.com profile. Note that if your order was placed before 09 July 2011 the order amount was not deducted (only authorised) from your credit card at the time that the order was placed so no refund is due.
- Budget payments - Note that if you paid using your budget facility and the value of your order has now dropped below R300 as a result of this cancellation, then the outstanding amount will be charged to your credit card as a 'straight' transaction and not a budget one.
- Bank deposit & Standard Bank AutoPay - If you have used one of these payment options and we cannot fulfill part/full order, a credit will automatically be issued on your kalahari.com profile when we cancel an item on the order. If you would prefer a refund, please reply to this email with your bank account details and our customer support team will arrange the rest.
- eBucks - If you've paid using eBucks and have cancelled an item(s) within that order, your eBucks used for the item(s) will only be refunded, once the entire delivery has happened and your order has been invoiced.
You will need to pay additional delivery costs should your order drop below R250. If this occurs, a link will display the following: cancel this item - will incur a delivery charge. Once you click on this link, you will then be taken to the contact us page where a prioritized email will be sent to customer service. One of our contact centre agents will contact you to arrange for a credit card payment for this additional delivery amount. Unfortunately we can only accept credit card payments.
Note: Marketplace orders can't be cancelled. For more information on how to request a refund for a Marketplace product, click here.
Note: You may not cancel eBook orders.
Should you wish to request for a refund of credit on your profile, click here to complete the form. Once you've completed the form, click on submit, it will be emailed to our administration department and will take approximately 3 working days to process. You may request to receive an emailed copy of this form. If you require further assistance kindly contact our customer support team on 0861 kalahari (0861 525242) and +27 21 468 9200 or contact us
Note: If your bank account name differs to the one you have saved on your kalahari.com profile, you will be required to tick the box to confirm that payment will be made to a third party.
If you'd like to purchase a product that's on pre-order simply click on the pre-order now button and the product will then be added to your basket. You can add pre-order products to your basket together with any other products available on kalahari.com however your payment options will be limited to credit card and a separate parcel will be created for your pre-order item.
Once you've added the product to your basket, proceed to checkout and click on pay via credit card.
Note: Products on pre-order can only be paid via credit card. As per any credit card purchase, the amount due is immediately collected from your credit card when you place the order. If the list price has decreased at the time that the product is released we will add the difference to your account as profile credit. If the list price increased we will take the knock, you will not have to pay additional charges.
Order information
Firstly we will display any open orders that require attention from you. An example of this would be an order where you still need to pay an outstanding amount before we can start to process the order. Next we will display orders that are currently being processed, with the current parcel status. At any stage you can click on Manage order to view the order details.
LibraryBox
The next section on the page will display any digital products that you have purchased and are ready for download. Note that you will only see items in this list once the order has been processed. You can access the LibraryBox by clicking on the Show LibraryBox link.
Wishlist
If you have any products in a wishlist we will display the products in this section. Using the dropdown at the top you can switch between multiple wishlists if available. Click on the Show all wishlist items link to access the page.
Account credit and vouchers
If you have credit and vouchers associated to your kalahari.com account the amounts will be displayed in this section. To request a credit refund, or access the Vouchers page to view existing or link new vouchers click on the applicable link. Note that if you don’t have credit, you will not see the links.
Profile information
Here we display your profile information and quick links to manage your preferences – newsletter, password, addresses etc. In the address section you can edit the default addresses by clicking on the Change link, or you can add a new address by clicking on the Add a new address button.
At the bottom of the right-hand column you will note a number of links to other profile related pages.
At the bottom of each page you have the option to change your language preference for kalahari.com. Simply click on your preferred language.
Welcome to PayU, a quick, secure and easy way to pay on kalahari.com! We have partnered with PayU to provide
you with a secure and trusted payment environment where you can save your credit card details for no-hassle,
express payment.
Sign up now in 3 easy steps:
- Sign into kalahari.com, click on "My profile", and then on "Sign up for PayU" under the "Express pay with PayU"
heading. You will be redirected to the PayU website. Create your PayU wallet by filling in your personal details.
- For your convenience, your credit card details have been populated in PayU. Kindly check that your details are
correct and click on "add card". If you'd like to add another credit card simply enter new card details and click on "add card".
- Authenticate your account by clicking on the link you receive in an email and sign in to PayU. Please note: it
may take up to 5 minutes for the email to reach you.
Why use PayU?
- All you need is an email address and a mobile number to create your PayU wallet.
Just link a credit card to your account, and you're good to go!
- Keep your financial data safe for every transaction you make. Use PayU and
you will never have to enter all your details when you pay.
- Speed through checkout at some of South Africa's biggest stores.
- Use your mobile phone or the Internet to pay.
Learn more about PayU.
For more information on how to pay using PayU, click here.
Your wishlist serves as a reminder of the products you are interested in, just like a shopping list. You may create multiple wishlists for various occasions like your birthday, Christmas or your wedding. These wishlists can be made public or private. Public wishlists can be emailed and private wishlists are personal and for your own use. Friends and family can search for your public wishlists and a message will display below the product if they have bought a product from your most wished for gifts. You may also edit the details of your wishlist once you've created them. Click here to view wishlists.
Note: You cannot add Marketplace products to your wishlist.
If you've received a voucher and not sure where to find them, don't worry! The
My Vouchers screen displays all vouchers linked to your profile with their voucher numbers and expiry dates.
If you've received a voucher and need to link it to your profile,
click here.
You may use more than one voucher on an order which can only be done whilst you are in checkout. These vouchers must be of the same voucher type and will be merged to form one voucher, ie. A gift voucher may be merged with a gift voucher on one order. Only one promotional voucher can be used on an order. Once the voucher has been merged, a new voucher will be created.
Note: If you've forgotten to redeem your voucher whilst in checkout, you may go to the my orders page and redeem one valid voucher to your parcel. If your order has more than one parcel, you must apply one voucher per parcel if all other voucher conditions are met.
Below is a list of the types of vouchers you may use on kalahari.com:
- Promotional vouchers. (Note: Only one promotional voucher can be used on an order.)
- Gift vouchers
- Partnership spend vouchers
- e-Vouchers
Click on my vouchers to view all your vouchers that are linked to your profile.
Note:
- You may not redeem vouchers on kalahari.com Marketplace products.
- Only one promotional voucher can be used on an order.
Every so often kalahari.com will provide loyalty coupons to our Facebook fans & Twitter followers.
The coupon will provide a certain percentage off selected products. kalahari.com will inform you of the
discounted products when we give you the coupon code. Each coupon can only be used once per user. Once
you have the coupon code, add the discounted product to your basket. You can add other products to your
basket at the same time. When you are finished shopping click on "checkout", on the Payment page of
checkout the Facebook/Twitter icon will show under "Loyalty rewards". Paste the coupon code into
the box. When you click on proceed the discount will be added to your order.Coupons have a limited
validation time, on average they will be valid for 2 - 24hrs
Any address that you would like kalahari.com to deliver to must be saved in your address book. You can add as
many delivery addresses as you like. When you are in checkout, these addresses will be available on the Delivery
page to select as your delivery address for all parcels in your basket. You can also edit existing addreses or add a
new address during the checkout process. If you are a new customer with no addresses linked to your profile you
will be requested to supply an address before you can continue. This address will be saved in your address book
and saved as your default delivery and billing address.
Physical address sample:
|
| Descriptive name: |
My delivery address |
| Recipient's full name (Maximum 30 characters): |
Samantha Pegg |
| Daytime phone no. and code: |
021 468 8555 |
| Address line 1 (Maximum 30 characters): |
21 Villa Rosa Estate |
| Address line 2 (Maximum 30 characters): |
9 Beaumont Road |
| City/Suburb (Maximum 30 characters): |
Sea Point, Cape Town |
| Postcode/ZIP: |
8000 |
| Country: |
South Africa |
Business address sample:
|
| Descriptive name: |
My delivery address |
| Recipient's full name (Maximum 30 characters): |
Samantha Pegg |
| Daytime phone no. and code: |
021 468 8555 |
| Address line 1 (Maximum 30 characters): |
2nd Floor: The Terraces |
| Address line 2 (Maximum 30 characters): |
70 Ebenezer Road |
| City/Suburb (Maximum 30 characters): |
Sea Point, Cape Town |
| Postcode/ZIP: |
8000 |
| Country: |
South Africa |
Please note that this is a sample address.
My birthday reminders is a nifty way of storing your friends and families birthdays so you can now easily be reminded via email, 2 weeks before you make those birthday purchases on kalahari.com. You will also receive a reminder 2 days before the actual birthday as well! To add to your birthday reminders click on my birthday reminders.
My newsletters allow you to subscribe to kalahari.com's newsletters detailing fantastic promotions and offers for the various shops. You can simply select your favourite topics or product categories like music, DVDs or games and we will email you the latest promotions on offer. To subscribe now, click on my newsletters.
If you're an international customer, simply use the currency converter which will help you convert your local currency to South African Rands (ZAR) if you're purchasing a product on kalahari.com. Click on currency converter if you need to make a conversion
To see the expected delivery time for each product, click on the product, alternatively you can view the products in my basket.
Note that the total delivery time of your parcel is determined by the basket item with the longest delivery time.
It's free, if your order total is more than R250! Free delivery is calculated on the total basket value after promotional vouchers,
magazine subscriptions, and special discounts have been deducted. You will be charged R35.00 for courier and R55 for post office delivery
if your order total is less than R250.
Exceptions
Heavy items (+ 10kg) - A minimum of R65, automatically calculated according to weight when you proceed to checkout.
Products at kalahari.com can be delivered in the following times:
24 hours - We offer a next-day delivery service on selected items (Total order weight <3KG) only for main centres in South Africa. If all the items in the basket are
24-hour delivery products and the order is placed before 12h00 Monday - Friday, you will receive it the following working day. This service is only available in
main centres, which include any destination within a 50km radius of the following cities - Pretoria, Johannesburg, Bloemfontein, Cape Town, George, Port Elizabeth,
East London, Durban, Pietermaritzburg and Nelspruit. Delivery outside main centres is usually within 3 working days. We recommend that you place separate orders for
24-hour items and those with longer delivery times if you'd like to receive an item in its advertised time. The order item with the longest delivery time determines
your parcel's delivery time.
5 days - books
10 days – music & DVDs
6 weeks – products sourced from international suppliers
Door-to-door (8am-5pm, Monday - Friday) – Parcels delivered by courier between 8am and 5pm, Monday - Friday. Submit a street address and select door-to-door as your delivery method when you reach checkout.
Post Office (Speed services counter) - Parcels can be collected from the Speed Services counter of the Post Office.
Exceptions
The following can only be delivered to a street address:
Heavy items or parcels (+10kg)
Audiovisual & Technology products
Note: Pre-order products will be handled separately, and will be shipped when ready. If you have any pre-orders in your basket together with other products, it will be split into a different order,
and you may choose a different delivery address for it. Free delivery only applies to a pre-order if the product is over R250.
Delivery Cost
Namibia - R 65
African countries (excl Namibia) - R 199
United Kingdom - R 120
Other International deliveries - R 180
Delivery Time
Depending on the destination and customs, international deliveries can take up to 12 weeks.
Delivery Methods & Restrictions
All international deliveries are subject to the import and custom laws of that country and kalahari.com cannot be held responsible if a parcel or item is detained or confiscated
due to these laws. In African countries, delivery is only made to the post office only. International deliveries (incl United Kingdom; excl Africa) are delivered via Airmail.
The following items are not delivered outside South Africa:
Heavy items or parcels (+10kg)
Technology, Electronic, Audiovisual or Digital merchandise
kalahari.com Marketplace Delivery costs, times & methods
On kalahari.com Marketplace, registered mail is a mandatory offer and this will be charged at a flat rate of R35 for 1kg. Should your product weigh more, the shipping amount
will be charged R5 per kilogram thereafter. You may also offer to courier the product starting from R87 (see the table below for full details). Post office delivery charge related to your product will be displayed on the confirmation page. Please make sure that the delivery cost charged for your item relates to
the actual costs you might incur when shipping the product. If the delivery costs are more than what kalahari.com will charge a customer, we suggest you increase the selling price
to cover all your costs. kalahari.com is not liable for undercharging delivery. See the seller contract for more information.
|
Courier costs (as quoted by Speed Services) |
500g |
R93.50 |
1kg |
R112.00 |
2kg |
R127.80 |
3kg |
R157.70 |
4kg |
R183.60 |
5kg |
R210.50 |
6kg |
R239.20 |
7kg |
R267.90 |
8kg |
R296.60 |
9kg |
R325.30 |
10kg |
R354.00 |
We accept Amex, Diners, Visa and Mastercard. Your credit card details (name on card, number, expiry
date and last 3 digits of the number on the back of your card) will be requested. kalahari.com
guarantees safe credit card transactions. If you enjoy no-hassles, no fuss online shopping, you can
save your credit card details on the PayU page.
Please note:
- When placing an order and paying with a credit card, the amount due is immediately deducted from your credit card by kalahari.com. If you have requested your bank to send you credit card activity notifications you will be notified within minutes if the transaction was successful.
- You may use credit card as a payment method when purchasing kalahari.com Marketplace products. You cannot use your debit card to pay on kalahari.com. If your credit card authorisation fails this simply means that you have insufficient funds available or the card has expired. Kindly contact us
or phone customer support on 0861 kalahari (0861 525242) and +27 21 468 9200 for assistance.
- Due to the Payment Card Industry Data Security Standard (PCI DSS) requirement, the CVV number may no longer be stored on PayU. You will now be required to fill in your CVV number every time you're at checkout before clicking on 'Pay Now'.
It's simple...
- Once you've completed shopping, click on "checkout", select a delivery address and click on "proceed".
- Under payment method, select "PayU". If you have a PayU wallet, click on the "select card" button and
sign in. Alternatively, click on the "sign up" button to create a PayU wallet.
- Select or add the credit card you wish to use for payment.
- You will now be redirected to kalahari.com. Accept the terms and conditions and click on the "pay now" button to complete your purchase.
And you're done!
You can use your credit card budget facility for any parcel over R300. Simply select the payment period (3, 6, 12, 18 or 24 months) when entering your credit card details during checkout. Please note that when using your budget facility, if the value of any of your parcels is less than R300 then you will not qualify for budget payment. In the instance that the value of one parcel is R350 and the other parcel is less than R300, the parcel valued at R350 will go through on budget transaction and the other parcel on straight transaction. Also, if any of your parcels drops below R300 for ANY reason, then the outstanding amount will be charged to your credit card as a 'straight' transaction and not a budget one.
Paying by bank deposit or electronic funds transfer (EFT) is easy. Go ahead and place your items in your basket and when you reach the point where you must pay,
simply select the "Pay by Bank Deposit or Electronic Funds Transfer (EFT)" option. The following details are printed here for your convenience; they will also appear
on your Bank Deposit pages, as well as a personal confirmation e-mail will be sent to you.
Pay your billed amount by making an electronic funds transfer (EFT), or by making a direct deposit into kalahari's account:
Here is an example of a completed Bank deposit slip:
Bank: ABSA
Branch: Heerengracht
Branch code: 632005
Account holder: kalahari.com
Account number: 4052630089
Your reference: Your order number and SURNAME
Tips:
You have to quote your order number and surname as reference to ensure we know who the money is from - this way we can allocate the payment to your order
You'll have to pay within 5 working days to avoid your order from being cancelled. We'll start processing your order as soon as we receive your payment.
Delivery dates: If the product's delivery time is 5 working days, we count this from when we receive your payment. Note that the total delivery time of your parcel
is determined by the basket item with the longest delivery time.
If you have paid via bank deposit it can take between 2-5 working days before the money reflects on our system. Orders placed for delivery within 24hrs will therefore
not be processed as a result of this delay.
If you'd like to place an order for a product that's on pre-order using eBucks as a payment method, you may do so by purchasing e-vouchers first. Alternatively, you may
add this product to your wishlist and will only be notified once the product is available to pay using eBucks.
kalahari.com gives you the option of a Standard Bank Autopay transaction where you will be directed to the Standard Bank website. We will then send you an order number
and confirmation or a notification that your payment transaction was not successfully processed by Standard Bank. Should you have any further queries, please
contact us or phone 0861 kalahari (0861 525242) and +27 21 468 9200.
New! Pay using both eBucks and Rands on kalahari.com
Not enough eBucks to cover the cost of the item you want to buy on kalahari.com? Not to worry because now you can pay using eBucks and Rands.
Here’s four simple steps to follow for all eBucks Spend Shoppers:
- Get Ready!
You'll need your SA ID number or eBucks card number and a 4-digit PIN.
If you do not have one, log into the eBucks website and select "send me a PIN". Alternatively, call the eBucks contact centre on 086 123 3000.
Keep your cellphone handy too, because we'll send you a One Time Pin (OTP) when you're ready to pay with your eBucks.
- Browse kalahari.com and add all the products you want to buy to your basket.
- Choose eBucks
When you're happy with your product selection, "check out" and choose eBucks as your payment option.
- Connect to eBucks.com
eBucks step-by-step:
Once you have chosen the eBucks payment option and clicked on "PAY", you can click on the eBucks logo (as seen below).
You will then be taken to the eBucks environment (please note that eBucks terms and conditions now apply), where you can complete your payment process.
You'll be directed to the secure eBucks payment section automatically. Log in using your 4-digit PIN (see Step 1).
Your OTP will be sent to the cellphone number that appears on your eBucks account.
- eBucks check out (NEW!) Pay using eBucks and Rands
In the secure payment section you’ll be able to see the balances of any eBucks and FNB or RMB Private Bank Cheque Accounts that you have linked to your
shopping profile. You can change which of your accounts to display on internet partner websites by visiting your Shopping profile within your eBucks account settings.
Tick the block next to the account you’d like to pay with. You can tick your eBucks account along with either an RMB Private Banck or FNB Cheque Account and
decide how much you’d like to pay from each.
Click Pay. The amount will be directly debited from your eBucks or RMB Private Bank or FNB Cheque Account balance.
- Make sure the details on your eBucks payment confirmation are correct and click on FINISH.
Please remember to click on the FINISH button when you have completed your eBucks payment process. If you don't click on FINISH - that is if you
close the eBucks payment confirmation window by clicking on the X (top right corner), you will not be redirected to your eBucks order confirmation page
and you will not receive your order number.
>>Click here for the eBucks terms and conditions
A message confirming your purchase will appear. We suggest keeping this for your records. Now watch out for your delivery, because it will soon be on its way!
Please note:
Internet part payment does not currently cater for:
- FNB and RMB Private Bank Credit Card payments
- Other FNB or RMB Private Bank accounts that are not cheque accounts
You can still continue to use your eBucks on kalahari.com by buying a voucher with your eBucks and pay using an alternate payment method. Simply follow these easy steps:
- Confirm your eBucks balance on the eBucks website: www.eBucks.com
- Once you have confirmed your balance, sign in to www.kalahari.com
and purchase an e-voucher to the value of your eBucks balance using the eBucks payment method.
- Your voucher number will be emailed to you once you have completed the process.
- You can make a purchase using your top-up payment method (bank deposit, Standard Bank Autopay or Credit Card) and apply your voucher during the checkout process.
For more information please contact eBucks on 086 123 3000 or visit the website, www.eBucks.com
What is mimoney?
mimoney is a non-refundable voucher which can be used as a method of payment on any electronic environment such as an internet website, a mobi site or at a telephone
booking (call centre) or purchasing environment where mimoney is advertised as an acceptable payment mechanism.
How can I use mimoney on kalahari.com?
You may use mimoney to pay when you've completed shopping and reached the checkout page. Simply scroll down until you've reached the "mimoney" payment option, fill in
the "micode" number (18 digit voucher number) or multiple micodes as well as your cellphone number. When filling in your cell number, kindly include the international
dialing code(+27). Click on pay now and the transaction will be sent to the mimoney system where it is authorised if there is sufficient funds and if the micode/voucher
number is valid. Please note that if you have a refund or cancelled order, you will be given this as credit which will show against your kalahari.com profile to use at a
later stage.
Note:
- mimoney is issued for any denomination to the maximum of R1000-00 for a single electronic voucher.
- When using mimoney, kindly fill in the micode number as well as the associated cellphone number. Click on the "add more mimoney vouchers" link, should you wish to add more
electronic voucher numbers if one micode is insufficient.
- Your cell number is also required in order to pay with mimoney.
- Click on "unlink voucher" to remove the voucher from the list.
- By entering the mimoney micode number and effecting the transaction you accept and agree to be bound by the mimoney terms and conditions which are available at
http://www.mimoney.co.za/tnc.php or which can be obtained via fax, email or ordinary mail by phoning 0860mimoney.
For more information about mimoney:
Should you have any further queries or need assistance kindly contact mimoney at
info@mimoney.co.za or visit their web and mobi site: www.mimoney.co.za
If you would like to check your mimoney balance, kindly contact the customer support centre on 0860mimoney or visit the mimoney website.
What are the benefits of mimoney?
It is free to get and free to use.
It enables any person who has access to an electronic non-credit linked channel to make a payment on kalahari.com.
It can be purchased with a debit card, cash or a bank electronic account payment (EFT).
Visit www.mimoney.co.za for more info.
Where can I buy a mimoney electronic voucher?
There are five ways of doing this:
You can buy mimoney by making an electronic account transfer (EFT) to mimoney. This can be done in the following way:
1) Access Internet/cellphone or telephone banking. Follow the normal setup of a beneficiary payment.
The details to be used are as follows:
- For Standard Bank users: access the "customer directory index" and mimoney will be listed as a beneficiary for you.
- Enter the value of the voucher you want to send.
- The Beneficiary reference is the mobile number of the recipient for the transfer.
- Print a proof of statement.
- For all other bank users: log onto your online account and follow the standard procedure of setting up a new beneficiary with the following information:
- Bank: Standard Bank - Johannesburg Branch
- Branch code: 000205 (There is no need for the branch code if you are paying from Standard Bank or ABSA.)
- Account Name: mimoney EFT Account
- Account Number: 009738258
2) Bank channel: go to any SA bank and ask the teller to set up a new beneficiary on your account following the same procedure as that of internet bankers. Print your proof of payment!
3) AutoPay users can purchase mimoney directly from the mimoney website!
4) Purchase mimoney at a self-service terminal at selected mimoney outlets. E.g. Ster Kinekor has kiosks set up within cinemas where you can purchase mimoney with debit cards. This is the quickest way
to purchase mimoney. Alike kiosks at other mimoney outlets will operate similarly.
5) Buy mimoney at selected mimoney till points with either cash or debit card. Such till points are set-up at Ster Kinekor cinemas and are assisted by sales agents on duty.
Can you use your mimoney immediately?
- A voucher purchased through an EFT payment:
Once the money has been received by mimoney (which may take up to two days depending on which bank the
purchaser is with) the voucher will be activated.
A SMS is sent to the cell number nominated by the buyer, which contains the voucher number (micode) issued.
- A voucher purchased at a participating sales agent: The sales agent will provide you with a voucher slip as proof of your mimoney purchase.
A SMS will be delivered to the recipient's cellphone with a unique micode (18 digit number) which can then be used to shop at kalahari.com.
Note: This option is effective from 27 December 2008.
When you receive your bursary from your sponsor, you will be eligible for an Edu-Xtras card from Eduloan and with this card you can purchase textbooks online. This great
card adds convenience to the management of your bursary funds.
How top pay using Edu-Xtras:
At the checkout page carry out the following function on your mobile phone:
- Dial *120*939*001# to get to the service.
- Enter your tracer (i.e. your account number)
- Enter your PIN
- When prompted Enter the rand only amount of the order total
- When prompted Enter the Cents amount of the order total
- Review the payment summary displayed on the phone and select 0 to confirm or other
key to cancel.
A confirmation SMS and the reference number will be sent to your phone. Enter the reference number in the field provided on kalahari.com. Select PAY NOW and proceed
to order confirmation.
Note:
Edu-Xtras can only be used for the purchase of books and the Eduxtra payment method will not be displayed for baskets with products other than books.
For more information on Edu-Xtras, click here
All prices quoted on kalahari.com include VAT. This rate is charged at 14% on all goods bought by South African residents. VAT is not charged if goods bought by
non-South African residents are delivered to an international address. The subtotal for all your purchases as displayed in your basket includes VAT. A breakdown of VAT
and delivery charges will appear on the checkout page.
If you are not satisfied with your purchase, you may return it within 7 days of receipt. Please
refer to Refunds section in
the Terms and Conditions for full details.
If the product was ordered pursuant to a "Special Offer" and such product is no longer being offered at the special price,
should you elect to have the product repaired or replaced (as opposed to being refunded), Kalahari will only be able to repair,
not replace same.
You may request a refund from the seller by clicking on 'request a refund' which you can find on the 'my orders' page.
The seller will get notified of your refund request. It is the responsibility of the seller to process that refund. We
(kalahari.com Marketplace) provide sellers with instructions about how how to process refunds. Sellers may issue a full
or partial refund for an order on consultation with yourself. If a new item is returned unopened or an item is returned
as unwanted (ie. not defective) the seller may deduct a reasonable handling fee from your refund. Refunds are typically
processed within on week of the sellers' request. Your kalahari.com profile will be credited with the refund amount.
Please note: You may be required to send the item back to the seller (at your cost, unless agreed with the
seller upfront) prior to the seller processing the refund.
For more information on the terms and condition for refund guarantee, click here.
Need to send a gift and stuck for gift ideas? Simply visit the gift shop at kalahari.com for perfect gifting solutions.
From books, eBooks, music, DVDs, games and more you'll be sure to find gifts for your family and friends. Remember gifts valued over R250 will get delivered absolutely free!
To make things simpler you can browse through your family or friends public wishlists to see their most wished for gifts! Select a gift and proceed to checkout. To view
your wishlists click here.
You can purchase two types of kalahari.com vouchers: e-vouchers and gift vouchers. This is not the same as the promotional vouchers that kalahari.com may issue from
time to time. Gift vouchers are available in various denominations, printed and delivered to the physical address of your choice. To purchase kalahari.com's gift
vouchers go to the kalahari.com voucher shop and add the vouchers to your basket.
e-Vouchers are virtual vouchers to the amount of your choice. When you buy an e-voucher, we email the voucher to your chosen recipient on your behalf. To purchase an e-voucher, go to the
voucher shop, select e-vouchers, and enter the amount of the voucher, the recipient's email address, and your personal message. To redeem an e-voucher, enter the unique voucher numbers in the space provided on the payment page.
Note:
- Only the message of the e-voucher is editable, if you need to change the email address or amount you need to remove the e-voucher and order a new one with the new details.
- You can add e-vouchers to your basket together with any other products available on kalahari.com. e-vouchers can't be added to your wishlist.
Need to redeem your kalahari.com voucher and don't know how to? Click here.
Earn rewards while you shop with kalahari.com's loyalty partners. Make your shopping go further with rewards such as cash back, points, shopping vouchers or discounts
when ordering qualifying products. The type of reward you earn will depend on the rewards program you belong to.
Click here to see our partners.
Note: You can only claim one reward per order if you belong to more than one rewards program.
To earn your loyalty rewards, simply choose your loyalty in the Loyalty Rewards section on the Payment page during checkout, enter your membership number
and click on "Earn it". Your loyalty program will reward you for your purchase. If you have any queries regarding your loyalty rewards, please contact your rewards company directly.
1. eBucks
How does it work?
eBucks members can now earn on an extended product range which includes vouchers, cameras and electronics. This is
in addition to books, music, dvds, games, software & more, so start earning now!
Your eBucks will be paid into your account 15 days after you receive your kalahari.com invoice.
To earn eBucks you simply have to enter your RSA ID number.
Note: You will not be able to pay with eBucks once you've chosen to earn your eBucks rewards.
For more information please contact the eBucks contact centre on 086 123 3000 or visit www.eBucks.com.
2. Momentum Multiply
How does it work?
Multiply, Momentum's incentivised wellness programme, is a progressive journey to better wellness that will reward you every step of the way. As the countries fastest
growing wellness rewards programme, Multiply brings you the information you need, the tools required and the incentives to change your life for the better.
To join Multiply, call 0861 10 07 89, or for member queries call 0861 88 66 00.
For every two CDs or DVDs purchased in the same basket, Multiply members receive a minimum discount of 60% on the least expensive item in the basket. A member's
status level determines the number of discounted items available per month, and discounts increase up to 100% per item!
Your information is confidential, always!
kalahari.com is a safe and secure website and is legally committed to protecting all your transactions and information. Your credit card details and personal information
will NEVER be disclosed to any third parties, unless obliged to do so by law. Please bear in mind, as a customer; you also have certain legal obligations, similar to
any other shopping experience. For more information, read our Terms & Conditions policy.
Tips for safe online shopping:
Shop from a secure computer.
Shop smart and only from sites you know and trust.
Never respond to emails asking you to "confirm" recent transactions after you shop.
Make sure all of your security software is up-to-date before you do your online shopping. That includes anti-virus software, anti-spyware software, and firewalls.
Always look out for the Verisign logo
Click on the image to view our authentic Verisign certificate
Always make sure that you have entered secure pages when filling in your credit card details. Lookout for a small yellow lock commonly seen at the bottom right of your browser.
Always sign out after you have shopped online.
What is Marketplace?
Marketplace is the new way to make money selling your DVDS, videos, Blu-ray discs, Books, CDs and games to all the customers who shop at kalahari.com. As a Marketplace Seller, your products will appear for sale on the kalahari.com website, giving you the benefits that only SA's largest online retailer can offer. We do all the advertising and merchandising, process payment and first-line customer care. All you need to do is decide on your price and send the products to the customer's promptly.
How does Marketplace work?
Whether you have one or one million things to sell, listing them for sale at kalahari.com couldn't be easier. Our step-by-step guidelines will ensure that your products appear on the site and the next time a customer comes to buy that item, they are given the option to buy from you. We then process their order on your behalf and let you know where to send the product. Once you have sent it out, we pass the proceeds on to you.
Who are the Marketplace sellers?
Marketplace sellers fall into two general groups. There are individuals who are selling items to earn extra money and include items that may have already been used or unwanted gifts. The second group allows established retailers to offer their products to kalahari.com customers. To find out more information on any Marketplace seller, simply click on their seller name.
How do I become a Marketplace seller?
It's quick and easy to setup an account with us. Below you will find all the help you need to get you started.
Here are 4 easy steps:
- Search for your product by entering product details
- Choose your price
- Send the product to the buyer
- Receive money for your product
To get started, click here.
Email kalaharisupplier@sa.24.com or supplier@kalahari.com with your contact details as well as the details of the products you'd like to sell on kalahari.com. Information regarding what we require to sell products on kalahari.com will be forwarded via email to you shortly.
Note: To start selling your products on kalahari.com, please ensure that you have a robust distributor and are registered for VAT before you contact us.
If you're an author or small publisher please contact the following book distributors to arrange distribution of your book, before contacting us:
On the Dot
www.onthedot.co.za
Booksite Afrika
www.booksite.co.za
You can become an e-trader partner with kalahari.com which is an affiliate programme where you will earn money by simply linking from your site to kalahari.com. You will earn a percentage commission on all qualifying purchases made directly or indirectly through etrader links from your site (or e-mail) to ours. It's simple really - send us the business and we'll send you the bucks. And if you think it's complicated, don't because we take care off all the nitty gritty ecommerce stuff - customer service, deliveries, returns, cancellations and transactional customer issues. All you have to do is link to us. We even provide you with a special online link builder along with animated banners advertising all our latest promotions and regular newsletters filled with the latest etrader related info.
- What products qualify for commission?
You can earn commission on the following products sold on kalahari.com:
Books, Music, DVDs, software, games and vouchers.
- So, exactly how much is in it for me?
Earn 6% on every purchase made via direct links to individual products.
Earn 3% on every purchase made via general links (to kalahari.com's welcome page) or from links to any of our shops, categories or promotions).
You earn the same percentages on your own purchases.
The more you sell, the more you earn.
It's that simple.
When and how will I get paid?
We pay referral fees 30 (thirty) days after the end of each calendar month, to the person or entity nominated in your application form. This allows us to cater for our 14 day return policy on products and to make the necessary adjustments to your account.
- How will I know how much I've earned?
Once you have registered you may click the REPORTS link at any time of the day or night to see comprehensive reporting of your sales and earnings. All products purchased via your site/e-mail register immediately in your name and it will appear on your report once the order has been invoiced.
- What resources are available to me?
Online Link Builder:
Build links to kalahari.com products and shops quickly and easily using our special link building tool.
Rotating banners:
Available in a wide range of sizes and updated regularly. Add these once and then forget about them - your site will automatically always display the latest kalahari.com offers.
etrader Newsletters:
Regular newsletters will keep you up to date on the latest kalahari.com offers and notify you of new etrader banners and buttons. Contact us on e-trader@kalahari.com for more info or simply Join Now!