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What is Marketplace?
Marketplace is the new way to make money selling your DVDS, videos, Blu-ray discs, Books, CDs, games and electronics to all the customers who shop at
kalahari.com. As a Marketplace Seller, your products will appear for sale on the kalahari.com website, giving you the benefits that only SA's largest
online retailer can offer. We do all the advertising and merchandising, process payment and first-line customer care. All you need to do is decide on
your price and send the products to the customer's promptly.
How does Marketplace work?
Whether you have one or one million things to sell, listing them for sale at kalahari.com Marketplace couldn't be easier. Our step-by-step guidelines
will ensure that your products appear on the site and the next time a customer comes to buy that item, they are given the option to buy from you. We then
process their order on your behalf and let you know where to send the product. Once you have sent it out, we pass the proceeds on to you.
How do I become a marketplace seller?
It's quick and easy to setup an account with us. Below you will find all the help you need to get you started.
Here are 4 easy steps:
- Search for your product by entering product details
- Choose your price
- Send the product to the buyer
- Receive money for your product
Register as a seller
Already a kalahari.com customer and want to register as a seller on marketplace?
Simply use the same kalahari.com profile details to sign in and go to seller central to complete the registration process. At this stage you will
need to fill in all the required fields which include the following:
Display name: This is your seller name that will be displayed on kalahari.com next to your listed products.
Legal business name: This is the name under which your company is registered. This field is optional and only required if you are selling as a business.
ID number / Passport number / Company registration number: We require one of these numbers to authorize your seller profile.
VAT Registration number: Kindly fill in this number if applicable.
Mobile number / primary phone number: This number is required if it differs from your kalahari.com profile and at least one of these numbers is required.
Address: This address should correspond to the permanent business location where your company conducts its primary operations or your primary place of residence.
Payment information: This is the South African bank account to which your funds earned whilst selling on kalahari.com will be
disbursed. Your bank account may be a business or personal account. If you have authorised a refund to be paid to your buyer, kalahari.com will
first attempt to process the refund against your seller account. If there are insufficient funds available in this account to cover the refund,
kalahari.com will require an additional mechanism to process this refund. This bank account will also be used collect the seller registration fee
of R5 (incl. VAT). More info
Note: For security reasons, each time you change this information we will verify the account information with your bank. This verification process
ensures that the information has been correctly captured. If this account information is not accurate we will not be able to verify it and will
not be able to disburse funds to you. At this stage you may use existing details or you can capture new details.
New to kalahari.com?
If you're new to kalahari.com, click here to create a profile. When creating a profile on kalahari.com, it is important that you know the
difference between the various profile registrations. Here is some information to help get you started:
Personal profile: This is a personal profile which has minimal registration requirements to enable you to shop online. Once the profile is created, you will be able
to shop online, create wishlists and more.
Company profile: The company profile requires information about your company or business. Creating this profile allows you to shop online and manage/track your orders
for finance purposes or should you need to report company expenditures. You will receive a tax invoice when creating this profile.
Seller profile: This profile creates a platform for you to start your own business! Here you will be able to simply upload products, choose your price, pop it in the
post and receive the cash! For more information on registering, click here.
Start selling your products today!
If you'd like to start selling your products on kalahari.com marketplace, you need to find a product to sell.
There are three ways of doing this:
- Browse site and look for the 'sell yours here' button on the books, music, DVDs and games product details page. Click on this button to go to step one of the process.
- Search on kalahari.com for products that are currently available for sale on kalahari.com. Once you find the product click on the product and click on the 'sell yours here' button.
Please note that pre-order and forthcoming products are not available to be sold in marketplace, these can only be sold once available. If you'd like to be notified on their availability,
simply add them to your kalahari.com wishlist.
- If you do not find the product through the search on kalahari.com use the search functionality in marketplace to find over 12 million books, music, DVDs, games and electronic which you can list your
product against. Tips on how to use this search go here.
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If your product is not found in the kalahari.com catalogue you may request it to be added on the “Sell your Item” page.
If the product is approved it will be added to the catalogue and you will then be able to use the search functionality in point 3 above.
Tip: use the kalahari.com search if your product is available on kalahari.com.
If all searches fail, kindly contact the customer support centre on 0861 kalahari (0861 525242) and +27 21 468 9200 or email us on support@kalahari.com.
Sell your item
Step 1: Verify
This is just to confirm that the product you want to list against is indeed the same as your product you want to sell. Once you've found your product through the steps above, click on 'sell yours here'
to sell your item on kalahari.com Marketplace.
Step 2: Condition
The first step towards ensuring a great experience for both buyer and seller is an honest appraisal of the new or used items you list for sale on kalahari.com marketplace. Add your comments about the
condition of your product. Please take the time to complete the condition comment. An accurate product description increases buyer satisfaction, helps sellers build a loyal customer base, and ensures
positive feedback ratings. Should a product have an obvious cosmetic flaw, sellers are strongly encouraged to make a note within the comments field. Advance reading copies and uncorrected proofs are not
permitted. View the Condition Guidelines here.
Step 3: Pricing & Shipping
At this stage you will need to select your price and quantity. Please note that if you enter more than one as the quantity available, each of these products must be in the exact same condition, this
includes any information that you have captured in the condition comments on the previous screen. If you have multiple conditions then you will be required to list each item separately. Please note that
once you've submitted your marketplace item, you will only be able to edit the quantity. If you need to update any other info - price, condition or comments, you will need to make the product with the
incorrect info inactive and re-list the product with the correct information. Once this is complete, you will be required to select your delivery method.
Registered mail is a mandatory offer and this will be charged at a flat rate of R30 for 1kg. Should your product weigh more, the shipping amount will be charged R3.80 per kilogram thereafter. You may
also offer to courier the product at a cost of R80.81 for 500g, thereafter R96.89 is charged for 1kg and R100.55 is charged for 2kgs. Post office delivery charge related to your product will be displayed
on the confirmation page. Please make sure that the delivery cost charged for your item relates to the actual costs you might incur when shipping the product. If the delivery costs are more than what
kalahari.com will charge a customer, we suggest you increase the selling price to cover all your costs. kalahari.com is not liable for undercharging delivery. See the seller contract for more information.
Step 4: Confirm
Congratulations, you've almost completed the process. At this stage, you will be required to confirm that all details you've entered are correct. Please check the Post office delivery charge related
to your product. Once you are satisfied, your product is ready to be sold on marketplace! Please note that the edit button can be used if you'd like to edit any information at this stage, do not use the
back arrows. At this stage you will need to check manage your listings to see if the product has been added.
To manage your products simply go to manage listings. Here you will be able to edit and remove products from displaying on the site. You will need to check manage your listings to see if the product
has been added. Please note that your new listing will initially be inactive and will only appear on the kalahari.com website when its status changes to active. This can take up to 24hrs for products
added from Monday 7AM to Friday 5PM. Products added after 5PM Friday, till Monday afternoon 5PM, will only be active on Tuesday.
In manage your listings, there are two product statuses, active and inactive products.
Active products are all products currently listing on kalahari.com for sale. It is important to check and update the quantity to ensure that you do not have products listed on the site that are
not available for sale. If so, it will lead to bad feedback from the seller and your product or profile could be suspended from marketplace.
Inactive products are products with zero quantity, ie. A customer has bought an item or you’ve updated the quantity to zero. Alternatively, the product has been suspended or your marketplace
profile is still pending authorization.
How can I edit or delete a listing?
You can only edit the quantity of a product - ie. if you sell one or have more to sell of the same condition and comments. If you need to edit other information, you'll need to list the product again
and make the current listing inactive by making the quantity zero.
Managing your orders is really simple. After a buyer purchases one of your products kalahari.com will update the order management screen in Marketplace. The seller will be able to monitor the progress
of the order ranging from confirmation of buyer payment, capturing shipping information to capturing a refund. You will find that the manage order screen consists of order, status and action information.
Each order will consist of information such as order date, order number, product description etc. Status information consists of the order status and the date that the order status changed. Action information
describes to the seller, what action is required to complete the order.
Here are the various statuses which will appear on your orders:
Cancelled: If this status displays against an order, it means kalahari.com could not retrieve the funds from the buyer either due to insufficient funds or due to a fraudulent transaction.
Hence, the order was cancelled and the item was returned to your inventory.
New: If this status displays against an order, it means that a buyer has purchased your product. kalahari.com will now try to retrieve the funds from your buyer.
Ready to Ship: kalahari.com has successfully received the funds for this transaction. You are now required to ship the product by following these steps:
- Print out the delivery note by clicking on the 'parcel/order confirmation' link.
- Write the buyer & address information on the outside of the packaging. This information can be found on the delivery note or by viewing the order details. To find order details, click on the parcel number link.
- Package the product using our guidelines. Don't forget to include the delivery note with the product.
- If the buyer has requested postal delivery, take the parcel to the post office and send it to the buyer. If the buyer requested courier delivery, you may post the parcel from the post office (ask for the courier
service) or via any courier of your choice. Please note, the parcel must always be sent with a tracking number. Don't forget to request the estimated delivery date – you will require this information later.
- Once the parcel has been sent, you will need to log back onto kalahari.com marketplace manage orders page, click on the 'ship parcel' link and capture the shipping information such as the tracking number, date sent
and estimated date of delivery. kalahari.com will then inform the buyer that their parcel is on its way. Please note, once you have captured the shipping information, the clock will then start to count down. After 14
days the funds for this order will be paid into your account. If you do not capture the tracking information, you will not get paid.
Shipped: This means that you have shipped the parcel and captured the shipping information into the system.
Accepted: The buyer has received the parcel and they have accepted the parcel. You will get paid for this sale on the next payment day.
Refund requested
If you receive a refund request, this means that the buyer is are not happy with it. In this instance, follow these easy steps:
- Click on the 'parcel number' link and the detailed order will be displayed. You will be able to view the reason for the refund as captured by the seller.
- Contact the buyer and resolve the issue. The buyer's contact information can be found on the delivery note or on the order detail. Please note, if kalahari.com still has the funds for this sale, we will not disburse
the funds until this issue has been resolved.
- If the buyer has made a mistake and they would like to retract the refund request, ask them to log onto kalahari.com and navigate to the 'my orders' screen. The buyer should click on the relevant parcel number. On
the top right hand corner of the screen is the 'retract refund request' link. The buyer should click on this link. You will get paid for this sale on the next payment day.
- If you would like to refund the buyer, click on the 'capture refund' link. The system will display the refund screen. The screen will be pre-populated with figures that we recommend that you refund to the buyer based on best practice.
Capture a refund
Simply go to the 'manage orders' page and click on the 'capture refund' button. The capture refund screen will appear where you can fill in the necessary information. At this stage you may fill in the cost of the item,
cost of shipping and as an additional service to your buyers, you may offer to contribute towards the shipping cost that the buyer incurred whilst returning the product to you. If the buyer changed their mind about the
product, and there is nothing wrong with the product, you may charge the buyer a handling fee of maximum 5%. Once complete, you can click on 'submit'.
Please note: We recommend that you charge a handling fee in extreme cases. If you decide to charge a handling fee, please make sure you communicate this to the buyer. If not, the buyer may complain and this will result
in negative feedback. We also charge a R10 administration fee for refund transaction.
How to find an order?
By using the drop down menus you will be able to filter the orders.
Paid to seller: This simply means that you have received payment.
Paid to buyer: This means that the buyer has been paid for the refund requested.
At kalahari.com Marketplace, we invite buyers to leave feedback about the performance of a seller and seller feedback is an important element in the buyer purchasing decision.
Here are a few reasons why feedback is important for the buyer and seller:
The seller:
Your feedback rating is also a key metric used by kalahari.com to measure your performance. Maintaining a high feedback rating is a critical factor for success on kalahari.com. A summary of feedback from your
buyers accompanies your nickname (display name) whenever you list an item at kalahari.com. This includes the average of your 1-to-5-star ratings and your percentage of positive feedback ratings in the past 12
months. Any customer can view your lifetime feedback and comments from buyers on your Seller Profile page.
The buyer:
Buyer feedback rewards and recognizes sellers who communicate well and dispatch quickly. Buyers are more likely to purchase products from sellers with higher ratings. If a seller is flexible, fair, and professional,
it will be reflected in your feedback.
How does the buyer leave feedback?
On kalahari.com on the 'my orders' page, the buyer will have the opportunity to rate the seller in the following areas: Delivery time, product condition & customer service. The buyer will rate the seller in each area
using a 5-star rating system i.e.
- Positive feedback: 5 or 4 stars
- Neutral feedback: 3 stars
- Negative Feedback: 2 or 1 stars
How is the feedback % calculated?
We calculate the sellers feedback percentage using the following methodology: SUM (positive feedback ratings) / SUM (all feedback ratings) for feedback left in the last 30, 90, 365 days, and lifetime. The seller stars
displayed for buyers is an average rating calculated using the following formula: SUM (all feedback star values) / SUM (all feedback ratings). For averages over 4.76, all 5 stars are shaded; 4.26 to 4.75 = 4 1/2 stars,
3.75 to 4.25 = 4 stars, and so on.
Who can view a sellers ratings?
Everyone. A summarized version of the sellers feedback and ratings will be displayed next to their display name/ nick name each time the seller lists a product. Buyers use this as an indicator to assist them in deciding who to purchase from.
Why has a buyer not provided feedback?
Leaving seller feedback is optional to the buyer and some buyers may choose not to rate a seller.
A buyer has left the seller feedback, what does the seller do?
In this instance, the seller has the opportunity to respond to the feedback by clicking on the 'Respond' link next to the buyer's feedback. This will then give the seller the opportunity to thank the buyer or present
their side of the story (in the case of negative feedback). Once the seller has submitted their response, it will be displayed underneath the buyer's comments. In the case where the feedback was negative (i.e. rating = 1
or 2) we also suggest that the seller gets in touch with the buyer and attempts to resolve the issue.
Can a seller remove a buyer's feedback?
No. However if the seller and the buyer have reached a resolution, the seller may ask the buyer to remove the negative feedback. The buyer will be able to do this by navigating to the 'my order' page on the kalahari.com
website, finding the order that they placed with the seller and clicking on the 'remove feedback' link. This will remove the buyers feedback as well as any response that the seller may have submitted in response to buyers
original feedback.
What can a seller do if a buyer refuses to remove the feedback?
Unfortunately there is nothing a seller can do. We suggest that the seller use the experience and learn from it and try not to repeat the mistake going forward.
How many times can a seller respond?
The buyer has one opportunity to provide feedback and the seller has one opportunity to respond.
Can a seller remove their feedback?
Yes, a seller can remove their feedback by simply clicking on the 'Remove' link next to their comments.
What is my Marketplace Seller account?
Once you register as a seller we automatically create a Marketplace Seller account for you where we bank the proceeds of
any sales you make. Payments will be made weekly on a Wednesday. You can view the amount due to you by clicking on payments, a summary of your next payment will be displayed. To view orders linked to a payment
period, click on payments. You can view all previous payments by clicking on previous payments.
I have sold something. Why has the money not appeared on my Payments screen?
Your sale proceeds are credited to your Marketplace Seller Account when a buyer has confirmed receipt of the parcel by accepting the parcel on their my orders screen. Should the buyer not do this, the money will be
paid to you after 14 days from the date that you captured the shipping information.
Where can I find all my sales and refund information?
The summary screen will provide a view of all the sales and all the refunds that have been processed for the payment period. If you would like to see the detailed transactions that make up the summary screen
then please click on the transactions link. On the transaction screen you will be able to view the detailed transaction information (i.e. product price, the shipping cost, fees, etc) for each sale or refund that you
have processed. By clicking on the parcel number link, you will be able to view all relevant information about the item that you sold.
How do I view previous payments?
If you would like to view previous payments please click on the previous payment link. On this page you will be able to search for previous payments. If you would like to see the detailed transactions
for a period, then please click on the date link. You will also be able to view and print your VAT invoice that is due to you from kalahari.com Marketplace. This invoice will relate to a payment period and will
provide a detailed breakdown of all the sales and refunds for the period as well as the fees (Vat incl) that kalahari.com charged you. You will also have the opportunity to download any of your previous payments
into an excel spreadsheet for your private use.
The first step towards ensuring a great experience for both buyer and seller is an honest appraisal of the new or used items you list for sale on kalahari.com marketplace.
We suggest that you list new and used items at a price lower than the kalahari.com price.
Below are the condition guidelines for each type of product:
Books
New books: Brand-new, unused, unread and in perfect condition.
Used Like New: An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.
Used - Good: A copy that has been read but remains in clean condition. All pages are intact and the cover is intact (including dust cover, if applicable). The spine may show signs of wear.
Used - Acceptable: A readable copy with all pages and the cover intact (dust cover may be missing). Pages can include considerable notes, in pen or highlighter, but notes cannot obscure the text.
Please note: We will not accept for sale at kalahari.com: mouldy, badly stained or unclean copies; copies with missing pages or obscured text; promotional books, including advance reading copies. Uncorrected
proof copies are prohibited. Be sure to describe your books in an accurate manner.
Music
New: A brand-new, unused, unopened CD in perfect condition.
Used Like New: An apparently unopened CD in perfect condition (although it may be out of its original wrapping). The jewel case has no scratches or scuffing. The inlay notes, inclusions and/or sleeve
are in perfect condition. The CD itself is unmarked with no sign of wear. CD may have a remainder cut-out on the spine but this should be noted in listing comments.
Good: The CD plays perfectly. This jewel case is undamaged, and original liner notes are in good, unmarked condition.
Used - Acceptable: The CD plays perfectly, but is otherwise the worse for wear. The jewel case or cassette case may be damaged, and the inlay notes may be marked (but remain complete and legible).
The CD or packaging may have identification markings from its owner.
Please note: We will not accept for sale at kalahari.com: music that is in any way unplayable, scratched or recorded, recordings not manufactured by the copyright holder, including recopied media in any form.
Promotional media is prohibited for sale through kalahri.net marketplace.
DVDs, Videos, Blu-Ray Discs:
New: A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.
Used Like New: An apparently unopened DVD, video, blu-ray disc in perfect condition (although it may be out of its original wrapping). The case is clean and vivid, with no signs of wear. Suitable for presenting as a gift.
Used Good: A DVD, video, blu-ray disc with clear external signs of wear, but one that continues to play perfectly. The DVD, video, blu-ray disc may have identification markings from its owner.
Used Acceptable: A DVD, video, blu-ray disc with extensive external signs of wear, but one that continues to play perfectly. The box or jewel case may be damaged, and the notes or other inclusions may be marked (but remain complete and legible).
Please note: We will not accept for sale at kalahari.com: video or DVD recordings not created by the copyright holder, including recopied media in any form. Additionally, promotional media is prohibited for
sale through kalahari.com marketplace, as are recordings in which any aspect of the film is missing or obscured.
Games:
New: A brand-new, unused, sealed game in perfect condition in its original packaging and with all original packaging materials included.
Used Like New: An apparently unopened game in perfect condition (although it may be out of its original wrapping). The box and item are pristine, with no signs of wear. Suitable for presenting as a gift.
Used Good: The game shows wear from consistent use, but remains in good condition. There may be clear external signs of wear and damage to the original packaging or instructions, but the game plays perfectly.
Used Acceptable: The game is fairly worn but it continues to work perfectly. The box and instructions may be missing or damaged. The video game may have identification markings from its owner.
Please note: We will not accept for sale at kalahari.com: games that are not playable or are incomplete, including shareware and freeware versions; games not published by the original manufacturer, including recopied
media in any form. Promotional media is prohibited for sale through kalahari.com marketplace, as are games in which essential accompanying material is missing (this does not necessarily include instructions or case).
Please reference any missing items in the condition notes field for the item.
Electronics and Photography:
New: A brand-new, unused, sealed electronic or photography product in perfect condition in its original packaging and with all
original packaging materials included.
Used Like New: An apparently unopened electronic or photography product in perfect condition (although it may be out of its
original wrapping). The box and item are pristine, with no signs of wear. Suitable for presenting as a gift.
Used Good: The product shows wear from consistent use, but remains in good condition. There may be clear external signs of wear
and damage to the original packaging or instructions, but the game plays perfectly.
Used Acceptable: The product is fairly worn but it continues to work perfectly. The box and instructions may be missing or
damaged. The product may have identification markings from its owner.
Please note: We will not accept for sale at kalahari.com: products that are non functional or are incomplete; products not
manufactured by the original manufacturer. Please reference all warrantee informaitno and any missing items in the condition notes field for
the item.
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